Refunds and Cancellation
Last updated: September 2, 2026
The short version: you cancel yourself, from your account, at any time. If you ask within 7 days of paying, we refund everything, no questions asked. And cancelling does not cut your access immediately: it runs until the end of the period you already paid for.
1. Seven day money back
You have 7 calendar days from the payment to change your mind. This is our policy, not a legal minimum, and we apply it the same way everywhere.
- Full refund, 100% of what you paid.
- No justification needed. You do not have to explain anything.
- Applies to both the yearly and the monthly plan.
- Applies even if you already used the service during those days.
To use it, write to contato@telidioma.com or use the Help center choosing the "billing" category.
2. How to cancel
Go to My account and tap "Cancel subscription". That is it, no need to talk to anyone or wait for a reply.
If you prefer, we cancel it for you: write to contato@telidioma.com.
3. What happens when you cancel
- Your access continues until the end of the period you already paid for.
- No new charge is made after that.
- Your saved vocabulary lives in your browser and stays there, subscription or not.
- You can come back whenever you want, with no reconnection fee.
Cancelling in the middle of a paid period does not create a prorated refund on its own, because access continues to the end. Outside the 7 day window, see item 5.
4. How each plan works
- Yearly: a single payment, no automatic renewal. There is no recurring charge to cancel. Access lasts 12 months and then ends, unless you subscribe again.
- Monthly: renews automatically every month until you cancel. Once cancelled, access runs to the next renewal date and the charge does not repeat.
5. Refunds after the 7 days
After the money back window, we refund in these cases:
- Duplicate or incorrect charge: full refund, always. Just tell us.
- Service unavailable because of us for a meaningful period: refund proportional to the affected days.
- The service does not work in your case and we cannot fix it: we look into it and, if the problem is ours, we refund proportionally.
Outside those situations, the part of the period already used is not refunded. If you are unsure, write anyway: we would rather look at each case than lose someone to a rigid rule.
6. How long the money takes
- Credit card: we process it within 5 business days, but the reversal shows up according to your statement cycle, which can take 1 or 2 statements. That timing belongs to your card issuer and is outside our control.
The refund always goes back to the same payment method used for the purchase. We email you as soon as it is processed on our side.
7. The free plan
The free plan does not ask for a card and never turns into a charge. There is nothing to cancel and nothing to refund.
8. How to ask
Write to contato@telidioma.com or use the Help center, telling us the account email and, if you know it, the payment date. We reply within 2 business days.
This policy complements the Terms of Use and does not restrict any right granted to you by the consumer law of your country.