How can we help?

Check that you are signed in and on a YouTube video page (youtube.com/watch...). Reload the page (F5). Open the extension settings and confirm subtitles are enabled. The video needs to have subtitles available in the language you are studying.

You get a daily allowance of translations and of videos with dual subtitles, with no card and no automatic charge, for as long as you want. When you hit the daily limit you can subscribe to remove it, or simply come back the next day.

On the subscribe page you choose the plan and pay by credit card, through Stripe. The yearly plan is a single charge with no automatic renewal; the monthly one renews every month until you cancel. Access is unlocked immediately either way, and prices are shown in your local currency.

In your account (Sign in menu), tap "Cancel subscription". Renewal stops right away, but you keep access until the end of the period you already paid for. No penalty and no paperwork.

Use the form below with the "Billing" category and the details (date, amount). We sort it out quickly.

Just install the extension on the new computer and sign in with the same email. Your account and subscription are tied to the email, not to the device.

Wait a minute or two and check your spam folder. If you use Gmail, check the Promotions tab as well. If it does not arrive, try again or contact us through the form.

Google Chrome and Chromium based browsers (Edge, Brave, Opera). The extension is on the Chrome Web Store.